FAQ
FAQ – PandaBeauty Factory
Welcome to the PandaBeauty Factory FAQ page. Here, you’ll find answers to common questions about our products, services, and policies. If you have additional questions, feel free to contact our customer service team at [email protected].
1. What Types of Products Does PandaBeauty Factory Offer?
We specialize in a variety of artificial nail products, including Press-On Nails, Nail Art Sticker and Nail Art accessories. We also offer nail care tools and accessories to help you maintain your manicure at home.
2. How Do I Choose the Right Size of Press-On Nails?
Our press-on nail sets typically come with a range of sizes to fit different nail shapes and lengths. To find the right size, align the Press-On Nail with your natural nail. It should fit comfortably without overlapping your skin. If needed, you can file the sides for a better fit.
3. How Long Do Press-On Nails Last?
Press-On Nails can last anywhere from a few days to a couple of weeks, depending on the quality of the adhesive and how well they are cared for. To extend their lifespan, avoid prolonged exposure to water and be gentle when using your hands.
4. How Do I Remove Press-On Nails Without Damaging My Natural Nails?
To remove Press-On nails, soak them in warm, soapy water or use cuticle oil to loosen the adhesive. Gently lift the edges with a cuticle pusher and peel them off slowly. Avoid pulling or forcing them, as this can damage your natural nails.
5. What Is Your Return Policy?
Due to the handmade nature of our products, we are unable to accept returns or exchanges. However, if your order arrives damaged or you experience any issues, please reach out to us within 7 days of receiving your item. Our team will be happy to assist with a replacement or provide a solution.
6. What Payment Methods Do You Accept?
We accept various payment methods, including major credit cards, PayPal, and other online payment options. Check our website for a complete list of accepted payment methods.
7. How Can I Contact Customer Service?
You can reach our customer service team via email at [email protected]. Our customer service hours are 08:00-18:00.
If you didn’t find the answer to your question here, please don’t hesitate to reach out to us. We’re here to help and ensure you have a great experience with PandaBeauty Factory. Thank you for choosing us.